Development & Membership Database Administrator

Primary Responsibilities

• Maintain CRM [DonorPerfect] member & donor database which includes creating and updating constituent records, recording donations and pledges accurately and generating timely donor acknowledgement letters and gift receipts for dues and contributions.
• Process cash and check deposits, execute refunds and support financial reconciliation with Accounting.
• Produce regular membership & fundraising reports for staff and Board to support strategy and operations.
• Oversee the membership and donor benefits programs in coordination with Development & Membership Manager; this includes assembly of new member welcome packets and sending timely renewal reminders.
• Act as the primary lead for CRM projects, updates and conversions.
• Assist in maintaining and updating the website (blog, membership-related copy, fundraising web pages) as requested.
• Available for evening or weekend hours as needed.

Required Qualifications:

• 3 years equivalent work experience [Bachelor’s Degree preferred].
• Experience with DonorPerfect or similar CRM.
• Proficiency with Microsoft Office, Google Workspace and Constant Contact or similar tools.
• Strong accuracy in cash/check handling, basic financial tracking and confidential data management.
• Demonstrated ability to work with a high level of accuracy and manage confidential and sensitive information.
• Professional demeanor, self-confident, team player with excellent written and verbal communication skills who is able to take initiative.
• Strong record of top-notch customer service and administrative support.