Asst. Store Manager

The Assistant Store Manager supports the day-to-day performance of the museum store while delivering an exceptional customer experience. This is a hands-on management position that is expected to work alongside staff on the sales floor, actively assisting visitors, supporting daily operations, and leading by example. The role supervises Sales Associates, balances daily receipts, and maintains a clean, organized, and visitor-ready store environment, ensuring alignment with the Museum's mission and values. This position reports to the Retail Manager.

Primary Responsibilities:

Manage and supervise Sales Associates, including scheduling, training, coaching, and day-to-day direction

Balance daily receipts and reconcile cash handling and open and close functions

Maintain a clean, organized, and safe store environment for visitor comfort

Lead on store operations, customer service, and point of sale functions

Train, coach, and motivate retail staff with a service-first mindset and an understanding of the products being sold

Maintain an organized, full, and clean shopping floor

Responsible for purchasing store operational supplies (e.g., cleaning and maintenance supplies)

Ensure compliance with POS procedures, safety, and loss prevention

Collaborate with Visitor Experience and Operations

Uphold customer service standards

Promote the Museum and its mission with a focus on converting sales into new memberships

Serve as Manager on Duty on weekends with a regular working schedule of Wednesday through Sunday

Other duties as assigned

Qualifications

2–4 years of retail experience, including direct experience managing, supervising, or overseeing staff (museum or cultural institution preferred)

Experience with educational, gift store, and artisan products a plus

Knowledge of and experience delivering good customer service

Experience with school groups preferred

Proficiency with POS systems (Shopify preferred)

Ability to bend, reach, stand for long periods, and lift or carry weights up to 50+ pounds

Strong organizational and problem-solving skills and ability to work collaboratively in a visitor-facing environment

Comfort working in public settings

Ability to work onsite at the Museum days, weekends, and occasional evenings for special events

Interest in and enthusiasm for American history, museums, education, or public service