Box Office Associate

Reports to: Marketing and Box Office Manager
Posting date: August 5, 2026

Philadelphia Theatre Company (PTC) is seeking a friendly, detail-oriented, and customer-focused Box Office Associate to join our Patron Services team.

Reporting to the Marketing & Box Office Manager, the Box Office Associate plays an essential role in creating an exceptional patron experience before, during, and after every performance. This position assists patrons with ticket purchases, exchanges, subscriptions, rentals, and general inquiries while ensuring accurate ticketing operations through Tessitura.

This is a highly visible, occasionally high volume, public-facing role requiring excellent communication skills, professionalism, and a genuine passion for hospitality. Evening and weekend availability is required throughout PTC's production season.

Duties and Responsibilities

• Deliver exceptional customer service to every patron in person, by phone, and via email.
• Process single ticket sales, subscriptions, exchanges, gift certificates, donations, and other transactions using Tessitura.
• Provide accurate information regarding productions, pricing, seating, accessibility services, venue policies, and patron benefits.
• Support performance-day box office operations, including:
  • Managing will call
  • Preparing and testing ticket scanners
  • Printing and organizing usher tickets
  • Preparing seating books and attendance reports
  • Coordinating with Front of House regarding seating, late arrivals, accessibility requests, and patron concerns
• Assist with rental event ticketing and patron support as assigned.
• Open and close the Box Office following established procedures.
• Maintain accurate cash handling and daily reconciliation procedures.
• Respond professionally and efficiently to patron questions and resolve issues with care and sound judgment.
• Assist with outbound patron communications and occasional telemarketing campaigns.
• Support database accuracy by maintaining patron records and documenting interactions in Tessitura.
• Receive and distribute incoming mail and deliveries.
• Assist with administrative and ticketing projects as assigned.

QUALIFICATIONS

Experience and Eligibility

• Previous box office, ticketing, patron services, hospitality, or customer service experience.
• Experience using Tessitura strongly preferred.
• Comfortable learning ticketing software and adapting to new technology.
• Ability to work independently while maintaining accuracy in a fast-paced environment.
• Evening and weekend availability.

Skills and Abilities

• Friendly, welcoming, and service-oriented.
• Organized with exceptional attention to detail.
• Comfortable multitasking while maintaining accuracy.
• Calm under pressure during busy performance times.
• An excellent communicator, both verbally and in writing.
• Able to exercise discretion with confidential patron information.
• Proficient with Google Workspace and Microsoft Office.
• Committed to equity, diversity, inclusion, accessibility, and creating a welcoming experience for every patron.

WORKING CONDITIONS
The position is primarily based at Philadelphia Theatre Company's Box Office inside the Suzanne Roberts Theatre (480 S. Broad Street, Philadelphia).

The role requires frequent interaction with patrons and collaboration with Front of House staff during performances. Some standing, walking between the box office and lobby, and lifting light office materials may be required.

HOURS

This is a part-time hourly position.

Hours are concentrated around:

• Mainstage performances
• Rental events
• Selected weekday administrative shifts
• Subscription campaigns
• Single ticket on-sale periods

Evening and weekend availability is required.
Typical Box Office hours:

• Monday–Friday: 12:00 PM–5:00 PM (between productions)
• During productions: Daily from 12:00 PM until approximately 30 minutes after curtain.

Availability during the following productions is required:

• Liberation | October 9–25, 2026
• Purpose | February 5–25, 2027
• The Glass Menagerie | April 9–May 2, 2027

Additional availability for rental events throughout the season is expected.

COMPENSATION

This is a seasonal, part-time position with an hourly rate of $16–$18 per hour, commensurate with experience.

Expected Start Date

The anticipated start date for this position is September 1, 2026. The successful candidate should be available to complete onboarding and training in advance of the start of PTC's 2026/27 Season and the opening of Liberation.

About Philadelphia Theatre Company

Philadelphia Theatre Company is a vital civic institution dedicated to the creation of extraordinary theatrical experiences that reflect the essential issues and ideas of our time, and which foster connection, understanding, and transformation. We engage and strengthen our community through exceptional productions of new and contemporary plays and musicals, inspiring education programs, and mutually beneficial civic partnerships. We develop exciting new work that resonates both locally and nationally, and uphold a deep commitment to be a fully inclusive, welcoming home for the artists, audiences, and people of Philadelphia.

PTC is dedicated to fostering a welcoming and inclusive environment regardless of age, race, ability, ethnicity, gender, sexual orientation, religion, citizenship, or socioeconomic background. We embrace diversity, ensure fairness, and promote a sense of belonging for artists, audiences, and employees, while striving to remove barriers that may prevent the people of Philadelphia from attending, engaging with, or participating in our programs.

Philadelphia Theatre Company is an equal opportunity and affirmative action employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, PTC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strongly encourage applications from people of color and members of underrepresented groups. We are especially interested in applicants who embrace our stated core values: to be ambitious, joyful, and flexible, and act with integrity and care.