Visitor Experience Assistant (Part Time)

Visitor Experience Assistants (VEAs) welcome visitors to the Museum and engage with children and families in the exhibits, facilitating positive play-based learning experiences. Visitor Experience Assistants provide customer service throughout the Museum floor through their knowledge of daily programming, Museum exhibits, ticketing/membership offerings, and wayfinding. VEAs take the lead in engaging with visitors in the Food & Family exhibit and Carousel operations, and providing age-appropriate exhibit engagement opportunities that create memorable experiences for children and their families.

Schedule: Saturday & Sunday; 8:30am - 5:00pm
Pay rate: $18.21/Hour
This position is part of the AFSCME Local 397 bargaining unit.

Essential Responsibilities Include:

• Greets and orients all visitors, provides wayfinding, and communicates daily happenings to visitors with a positive, friendly, and engaging disposition.
• Support Museum Learning programs and guides experiences that encourage Families to discover, imagine, get curious, and learn through play together in the Museum’s exhibits.
• Operates Museum’s Carousel; ensures safety procedures are being followed by all visitors.
• Facilitates play-based experiences for families in the Museum’s Food & Family grocery store exhibit, including restocking props throughout the day.
• Assists Admissions with processing tickets, membership sales and wayfinding.

Requirements Include:

• Associate or bachelor’s degree in early childhood education, Museum Education/Museum Studies, Hospitality.
• At least 2 years’ experience in customer service
• Equivalent combination of experience and/or education that has led to the development of comparable skills, abilities, and perspectives.
• Ability to independently critically think about issues and problem solve and in a fast-paced environment.
• Excellent time management skills, proven ability to multi-task, can independently execute a task from start to finish with little or ambiguous instructions, attention to details.
• Must be comfortable and proficient speaking in front of large and small groups of both children and adults.