Digital Content Marketing Coordinator

Winterthur Museum, Garden & Library encompasses an unrivaled museum of American decorative arts in its mansion and galleries and a magnificent 60-acre naturalistic garden—all set on 1,000 gorgeous acres.

Winterthur employs a wide array of positions in the areas of curatorial, horticulture, education, conservation, library, maintenance, marketing, development, technology, and administration.

Winterthur offers a unique and rewarding experience that is rich in culture and natural beauty. Winterthur considers its employees and volunteers to be among its greatest assets and welcomes applications from candidates who will contribute their specific skills to its mission “to inspire, enlighten, and delight all of its visitors while preserving and enhancing [Winterthur]” and also uphold its core values of agility, excellence, innovation, integrity, inclusion, and transparency.

JOB DESCRIPTION:

Reporting to the Assistant Director of Digital Marketing, the Digital Content Marketing Coordinator publishes content across Winterthur’s owned social media channels, including Instagram and Facebook. The Coordinator also coordinates blog features with internal subject matter experts, and serves as Winterthur’s digital community manager, fostering meaningful engagement with followers and elevating the organization’s brand presence to inspire and grow our community.

Compensation: $21.00 per hour

Benefits: 403b with employer match for eligible employees; discounts in the museum store and cafe; free general admission for you and your immediate family

Work Schedule: 19 hours/week 

Responsibilities:

1. Under the direction of the Assistant Director of Digital Marketing, manage day-to-day content operations across Winterthur’s owned social media channels, including Instagram and Facebook.  
2. Schedule and publish approved social media content provided by the Digital Content Producer; maintain the social media content calendar; coordinate assets, captions, approvals, and deadlines; and ensure content is published accurately and on schedule.  
3. Provide exceptional external customer service to Winterthur’s digital community, managing channel inboxes, replying to comments and messages, and escalating when needed. Mediate internal requests, offering guidance or alternative solutions. Uphold the best-in-class practices for community engagement.  
4. Coordinate blog content with internal subject matter experts, including gathering materials, coordinating photography, tracking deadlines, and supporting publication.   
5. Collaborate with internal subject matter experts across the department and organization, performing research and gathering content, factchecking and obtaining approvals as needed.  
6. Other duties as assigned; potentially making basic updates to Winterthur website, writing captions for social media, and writing and contributing to blog content. 

Minimum Experience: High school diploma or equivalent with ​2-3 years of professional experience in social media, content coordination, project management, or a related field..

Preferred Experience: Bachelor’s degree in marketing, communications, or a related field with ​3-5 years of professional experience in social media, content coordination, project management, or a related field in a museum environment​.

Knowledge/Skills:

1. Familiarity with social media scheduling, publishing, community management, and major social media platforms.  
2. Significant attention to detail and excellent organizational and project management skills; ability to hold self and others to high standards.  
3. Ability to work independently while collaborating effectively as a member of the Marketing team.  
4. Excellent written and verbal communication skills, with an emphasis on strong copy writing.  
5. Outstanding verbal communicator with strong interpersonal skills and the ability to interact with a variety of personalities diplomatically.   
6. Passion for nature, art, and history. Genuine interest in Winterthur’s mission and in connecting audiences with its museum, garden, library, collections, and events.  
7. Strong understanding of office systems, such as Microsoft Office 
8. Experience with Monday.com, Hive, or similar project management system is a plus. 

Essential Functions:

1. Ability to work at a computer for up to 8 hours a day. 
2. Must be able to traverse the estate on paved and unpaved surfaces in a moderately hilly terrain. 
3. Must be able to lift up to 25 lbs.   
4. Driver’s license is required as on occasion golf carts are used to move around the estate.