Fringe Festival House Manager

As the host and main point-of-contact for audience members, the Front of House Manager is responsible for fostering a professional and hospitable atmosphere for patrons, volunteers and artists; an atmosphere that is in sync with the mission and personality of FringeArts. The FOH Manager must maintain a friendly, approachable, helpful, and professional demeanor at all times.  The FOH Manager reports directly to the Venue & Patron Services Director, and works closely with the Box office staff. 

Duties and Responsibilities include but are not limited to:

• Personally address all customer needs, complaints and inquiries. 
• Attend to any patrons who request assistance with any accessibility needs, such as arranging for accessible seating or providing assisted listening devices. 
• Familiarize yourself with all safety and emergency policies for the venue.
• Be aware of parking, restaurants, and public services in the area in order to recommend and give directions to patrons.
• Survey the facility, including the bathrooms, waiting areas and house, upon arrival to check for cleanliness and readiness of the facility for patrons. Personally tend to any small house keeping needs or contact the Venue & Patron Services Director for janitorial services as needed. Report any unsafe conditions to the Venue & Patron Services Director and/or other designated staff member on site.
• Manage and work directly with box office staff to maintain a smoothly functioning box office experience and to ensure that all patrons are seated satisfactorily for their performance.
• Communicate directly with the stage manager or appointed production staff to ensure that all shows start in a timely fashion. 
• Manage all volunteer staff.  Assign all volunteer ushers their positions, and train and manage them throughout their shifts. 
• Conduct all late-seating in an orderly, safe, and discreet manner in order to maintain minimal disturbance during the running of the show
• Prepare a Front of House Report for immediate distribution to FringeArts staff via email after every show, which includes both a statistical and a narrative summary of the performance.
• Prepare and execute all post-show needs.

The Front of House Manager is a part-time, temporary seasonal non-exempt hourly position. Hours are primarily evening and weekend with occasional weekday shifts. Specific availability for one of the two shows below is desirable; please indicate which in your application.

The Holy Fool @ The Gym at Impact Services

• Thu, Sep 10 at 7:30pm
• Fri, Sep 11 at 7:30pm
• Sat, Sep 12 at 7:30pm
• Tue, Sep 13 at 7:30pm
• Wed, Sep 16 at 7:30pm
• Thu, Sep 17 at 7:30pm
• Fri, Sep 18 at 7:30pm
• Sat, Sep 19 at 7:30pm

Lunar Retreat @ Pearlstein Gallery

• Thu, Sep 10 at 6:45pm, 7pm, 7:15pm
• Fri, Sep 11 at 6:45pm, 7pm, 7:15pm
• Sat, Sep 12 at 2pm, 2:15pm, 2:30pm
• Sun, Sep 13 at 4:45pm, 5pm, 5:15pm
• Wed, Sep 16 at 6:45pm, 7pm, 7:15pm
• Thu, Sep 17 at 6:45pm, 7pm, 7:15pm
• Fri, Sep 18 at 6:45pm, 7pm, 7:15pm
• Sat, Sep 19 at 6:45pm, 7pm, 7:15pm
• Sun, Sep 20 at 6:45pm, 7pm, 7:15pm

Qualifications and Requirements:

• Excellent communication skills
• Meticulous attention to detail
• Superior organizational skills
• Friendly, enthusiastic and courteous demeanor
• Excellent troubleshooting skills and good judgment
• Prudent supervisory skills
• Judicious conflict-resolution skills

Physical Demands & Work Environment:

• Must be able to stand and walk for extended periods of time.
• Must be able to lift, carry, push, or pull objects like chairs or boxes of programs as necessary.
• Must be able to work in a loud environment with varying noise levels.
• Must be able to work in environments with fluctuating lighting conditions, including low light and bright stage lighting.

Preferred:

• Previous FOH experience
• A passion for the performing arts
• Ability to process ticketing transactions using Salesforce or Patron Manager software

EOE: FringeArts is an equal opportunity employer. FringeArts works to respond to and reflect the diversity of our city. We encourage and support applicants of color for this and all open positions.